Magnolia Health Surgical Quality and Safety Management Program

Date: 08/26/20

Magnolia Health is pleased to announce the launch of a new and innovative Surgical Quality and Safety Management Program, effective October 1, 2020. The program is designed to work collaboratively with physicians to promote patient safety through the practice of high quality and cost-effective care for Magnolia Health members undergoing Musculoskeletal Surgical Procedures.

Program highlights include:

• Administrative Tools to support an efficient, user friendly authorization process for procedures requiring precertification, in addition to recommended medical necessity determinations for procedures which do not require precertification. Easy and efficient post-procedural documentation submission which will be shared with (Health Plan Name) to facilitate timely claims payment.
• Specialized “Peer to Peer” Engagement where a TurningPoint physician (from the same specialty) engages the provider regarding authorization requests that require additional clinical discussion to validate the clinical appropriateness of the procedure specific to the patient’s needs and current condition.
•  Clinical Support Tools to assist in the tracking and monitoring of patient outcomes and education around patient risks and preventive measures to better coordinate care for the member and reduce infection rates and complications due to patient comorbidities.
• Provider Performance Incentives for providers who comply with program requirements to practice high quality, cost effective care.
• Reporting, and Analytics that gives Physicians and practice administrators greater visibility and transparency into their performance compared to the practice as a whole, as well as the rest of the market.
• FDA Recall Tracking and Monitoring to facilitate timely and consistent notification to the Physician, patient, and to (Health Plan Name) when a member has received or needs a revision surgery due to a Class I or II FDA device recall.

This correspondence serves as notice under your Participating Magnolia Health Provider Agreement of these program changes, effective October 1, 2020. Physicians will be able to begin submitting requests to TurningPoint for Prior Authorization beginning on September 14, 2020 for dates of service on or after October 1, 2020.  While it is the responsibility of the rendering physician to obtain prior authorization, facility providers are encouraged to contact TurningPoint to verify the prior authorization has been complete for Magnolia Health members prior to admission.

The program will include the following Magnolia Health Membership: Medicaid, AmBetter, AllWell Members.

Prior Authorization for medical necessity and appropriate length of stay (when applicable) has been delegated to TurningPoint Healthcare Solutions, LLC. and will be required for the following surgical procedures in both inpatient and outpatient settings:

TurningPoint’s Utilization Management & Precertification Contact Information:

Web Portal Intake: http://www.myturningpoint-healthcare.com

Telephonic Intake: Local Phone: 601-910-2052 I Toll-Free Phone: 866-241-8731

Facsimile Intake: 601-863-8668

KEY PROVISIONS:

• Emergency Related Procedures do not require authorization
• It is the responsibility of the ordering physician to obtain authorization
• Providers rendering the above services should verify that the necessary authorization has been obtained. Failure to do so may result in non-payment of your claims.

We appreciate your support and look forward to your cooperation in assuring that Magnolia Health members receive high quality cost-effective care for these surgical procedures.

You may access a copy of this notice and a detailed list of impacted CPT codes on our website at www.magnoliahealthplan.com.   We will also provide additional information and training opportunities as we get closer to the effective date of the program.  Should you have any questions at this time, please contact the Magnolia Health Provider Services Line at 1(866)912-6285, Relay 711