Skip to Main Content

Member Coronavirus Information

COVID-19 Resources

View information on COVID-19 specific services and relief programs, including resources in your area.

What you need to know about COVID-19

Coronavirus Disease 2019 (COVID-19) is a new disease that causes respiratory illness in people and can spread from person to person. People of all ages can be infected. Older adults and people with pre-existing medical conditions like asthma, diabetes and heart disease may be more likely to become severely ill if infected. Many details about this disease are still unknown, such as treatment options, how the virus works, and the total impact of the illness

COVID-19 is a respiratory disease that is caused by a new virus called a coronavirus, which has become a public health emergency. The number of cases continue to increase nationally and globally.

The symptoms of coronavirus include mild to severe respiratory symptoms. Symptoms include fever, cough, and shortness of breath, and lower respiratory illness. COVID-19 can be contagious before a person begins showing symptoms.

Influenza (the flu), a contagious respiratory illness caused by the influenza viruses (Type A and Type B), has high activity in the United States at this time. Everyone 6 months of age and older should get a flu vaccine.

If you have been exposed or begin showing symptoms of the virus or flu, contact your healthcare provider or health department immediately. 

Telehealth is a convenient way for Magnolia Health members to obtain healthcare services. Get medical advice, a diagnosis or a prescription by video or phone. You can contact your Primary Care Provider (PCP) to determine if they are offering telehealth services. For more information about Magnolia Health services, please visit or call 1-866-912-6285 (Relay 711).

We all have a role to play in protecting our communities and families from the spread of coronavirus. It is similar to other communicable viruses. You can also follow these tips to prevent infection:

  • Wash your hands thoroughly and frequently. Use soap and water for at least 20 seconds.
  • Use an alcohol-based hand sanitizing rub (must contain at least 60 percent alcohol).
  • Cover your mouth when you cough or sneeze by coughing/sneezing into your elbow.
  • Promptly dispose of tissues in a wastebasket after use.
  • Clean public surfaces thoroughly.
  • Stay home when you are sick.
  • Avoid shaking hands.
  • Avoid close contact with people who are sick.
  • Get a flu vaccine.

Yes. When medically necessary diagnostic testing, medical screening services and/or treatment is ordered and/or referred by a licensed health care provider, we will cover the cost of medically necessary COVID-19 tests, screenings, associated physician’s visit(s) and/or treatment. If applicable, your plan’s copayment, coinsurance and/or deductible cost-sharing will be waived for medically necessary COVID-19 diagnostic testing, medical screening services and/or treatment.

No. We will not require prior authorization, prior certification, prior notification and/or step therapy protocols for medically necessary COVID-19 diagnostic testing, medical screening services, and/or treatment when medically necessary services are ordered and/or referred by a licensed health care provider.

Medically necessary COVID-19 diagnostic testing, medical screening services and/or treatment and the associated physician’s visit will be covered when ordered, referred and/or performed in the following In-Network locations:

  • Physician’s/Practitioner’s Office
  • Independent Laboratory/Diagnostic Facility   
  • Urgent Care Facility
  • Emergency Department Facility

Are you unsure if you have been exposed to or at-risk of being infected with COVID-19? Schedule a virtual care visit with a provider. It is a good option for non-urgent care to limit potential exposure in a physician’s office or other healthcare facility. 

No. We will cover medically necessary COVID-19 diagnostic testing, medical screening services and/or treatment at no charge to you, when such services are ordered and/or referred by a licensed health care provider. If applicable, your plan’s copayment, coinsurance and/or deductible cost-sharing will be waived for medically necessary COVID-19 diagnostic testing, medical screening services and/or treatment, along with the associated physician’s visit.

Any medically necessary treatment related to COVID-19 would be considered a covered benefit. We are committed to ensuring access to COVID-19 treatment services in accordance with federal and state law.

Yes, members will be able to refill prescriptions prior to the refill date.

Worry and anxiety can rise about the spread of COVID-19. Concern for friends and family who live in places where COVID-19 is spreading or the progression of the disease is natural.

  • Take care of your body. Take deep breaths, stretch or meditate.
  • Connect with others. Share your concerns and how you are feeling with a friend or family member. Maintain healthy relationships and a sense of hope and positive thinking.
  • Share the facts about COVID-19 and the actual risk to others. People who have returned from areas of ongoing spread more than 14 days ago and do not have symptoms of COVID-19 do not put others at risk.
  • For more information, see the CDC’s suggestions for mental health and coping during COVID-19

Tip #1: Clean your phone right now

Drop what you’re doing! Clean your phone and case right now! You can use disinfecting wipes or sprays.

Why is this important?

It’s easy to say “I can always clean my phone later”. If you do it right now, you won’t forget! We’ve also told you how so you don’t have to figure that out on your own.

Tip #2: Use an alarm

Set a phone alarm called “clean phone.” Set an alarm on your phone called “clean phone” once per day. When it goes off, clean your phone right then and there!

Why is this important?

Even if you just cleaned your phone right now, you’re going to forget later! That’s why reminders are so important. You’ll have to clean.

For more information about cleaning and disinfecting visit the CDC Cleaning And Disinfecting Your Home page.

Your doctors believe that your condition is stable and that you can continue to be cared for at home. This does not mean that you cannot pass the infection to others. Your doctors ask you to continue with care and to maintain the health of your family and your neighbors. Stay home except to get medical attention. You must restrict activities outside your home, except to get medical attention. No going to work, school, or public areas. Avoid using the public transportation service, shared vehicles or taxis.

Stay away from other people and animals in your home.

People: To the extent possible, stay in a specific room and away from other people who are in your home. Furthermore, you should use a separate bathroom, if possible.

Animals: You must not touch pets or other animals while you are sick with COVID-19, as you would with other people, although there have been no reports of pets or other animals that have become ill with COVID-19, it is still recommended that patients with COVID-19 limit their contact with animals until more information is known about the virus. When possible, let someone else take care of your animals while you are sick. If you are sick with COVID-19, avoid contact with your pets and other animals, including: kissing, touching, and sharing food. If you have to have contact with your pets, wash your hands before and after touching them and put on a mask.

Call before going to the doctor.

If you have a medical appointment, call your health care provider and tell them what you have or could have COVID-19. This will help the healthcare provider's office take steps to prevent other people from becoming infected or exposed. Wear a mask or cover your mouth and nose with a scarf or towel. You should wear a mask when you are around other people (eg, sharing room or vehicle) or pets and before entering a provider's office for medical care. If you cannot wear a mask (for example, because it makes it difficult for you to breathe), people who live with you should not stay with you in the same room, or they should put on a mask if they enter your room.

Always cover your nose and mouth when coughing and sneezing.

Cover your nose and mouth with a disposable tissue when you cough or sneeze. Throw away the used tissue in a trash can with a plastic bag inside. Wash your hands with soap and water for at least 20 seconds or wipe them with a hand sanitizer containing at least 60% alcohol.

Wash your hands frequently.

Wash your hands frequently with soap and water for at least 20 seconds, especially after blowing your nose or sneezing, after going to the bathroom, and before eating or preparing food or clean them with a hand sanitizer that contains at least 60% alcohol, cover all surfaces of your hands and rub them until you feel dry. If your hands are visibly dirty, it is preferable to use soap and water. Avoid touching your eyes, nose and mouth with unwashed hands. Avoid sharing household items for personal use. You should not share plates, glasses, cups, cutlery, towels or bedding with other people or pets that are in your home. After using these items, you should wash them thoroughly with soap and water.

Clean all frequently contacted surfaces daily:

Frequently contacted surfaces include counters, tables, door handles, doors, the bathroom, the toilets, the telephones, the keyboards, the tablets and the night tables. Also clean all surfaces that may have blood, feces or body liquids. Use a household cleaner, either a sprayer or a washcloth, according to the label instructions. The labels contain instructions for the safe and effective use of cleaning products, including precautions you should take when applying the product, such as wearing gloves and making sure you have good ventilation while wearing it.

Seek prompt medical attention if your illness worsens (eg, if you have difficulty breathing). Before doing so, call your healthcare provider and tell them you have the COVID-19, or that you are being evaluated to determine if you have it. Put on a mask to enter the office. These measures will help the provider's office avoid infection or exposure to other people who are in the office or waiting room. Ask your healthcare provider to call local or state health departments. If you have a medical emergency or need to call 911, let the call center staff know that you have or are being evaluated to determine if you have COVID-19. If possible, get a mask before the emergency medical service arrives.

Patients with confirmed COVID-19 should remain under isolation precautions in the home until the risk of secondary transmission to other people is considered low. The decision to discontinue home isolation precautions should be made on a case-by-case basis after consulting with health care providers and health departments state and local. People with COVID-19 infection should not move freely outside their homes until they feel and breathe well and are completely cough or sneeze free. It is better to consult your healthcare provider before continuing your normal routine.