Skip to Main Content

*Important Information Regarding Secure Portal Sign-On*

Date: 10/14/21

The new Single Sign On (SSO) login experience that allows users access to all registered Health Plan portal accounts with a single login ID and password is now live on Magnolia Health's website.

What changes are being made to the login process?

There are some key changes all users need to be aware of that will streamline their secure login experience:

  • The "username" used to log in, will now be the user's registered email address
  • Users with access to multiple portals will now have one login experience with using their email and a single password. They will no longer need to remember separate usernames and passwords for multiple portals.
  • There will now be two login screens. Users will enter their "username" (email address) on the first screen. They will then enter their password on the second screen.
  • Security questions and sign-in seals will no longer be used.
  • The "Forgot Password" link has now been changed to read "Trouble Logging In?" but provides the same account recovery information.
  • The account recovery link will be automatically sent to the email address registered on the account.

Changes for user's first login:

Upon their first login on or after Wednesday 10/13, users will be asked to reset their password. The password reset process will happen in four steps:

  1. Upon login to the new system, users will be asked for their "username" which will be their registered email address.
  2. They will then be sent to a page that informs the user to check their inbox for a "Recover Your Account" email which will allow them to reset their password.
  3. Users will then click the link inside the "Recover Your Account" email that will be sent to their registered email. Note: Users can reuse the same password as before.
  4. Use the newly entered password to log in, once the password reset is complete.

*Ensure that you check your spam/junk email folder for the password reset email.

What changes are being made to the login process?

There are some key changes all users need to be aware of that will streamline their secure login experience:

  • The "username" used to log in, will now be the user's registered email address.
  • The "Forgot Password" link has now been changed to read "Trouble Logging In?" but provides the same account recovery information.
  • The account recovery link will be automatically sent to the email address registered on the account.

Which portals are impacted?

  • Secure Provider Portal Users
  • Secure Member Portal Users