How to Help Medicaid Members Update Their Information

Date: 03/17/23

Coverage Champions, providers, and community organizations wishing to partner with individuals and families covered by Mississippi Medicaid who may need to update their contact information can help in two ways.

The Mississippi Division of Medicaid (DOM) can accept notification of a change of address or updated contact information from Medicaid members, as well as from designated Heads of Household, or authorized representatives. An online form is located at www.medicaid.ms.gov/staycovered, and this information can also be provided by calling 1-800-421-2408.

If a patient or client needs assistance filling out the form or placing a call, please feel free to help facilitate entering information into the web form or calling DOM. However, please be sure that the member, Head of Household, or authorized representative is present to participate in completing the form or making the call. Please Note: If you assist in entering form information, please indicate this by entering your name and organizational affiliation “on behalf of” the Medicaid member.

If Medicaid members have questions or need assistance maintaining information on file with the Division of Medicaid, please call 1-800-421-2408.

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