Complaints and Appeals
We hope you will always be pleased with us and our network providers. If you are not pleased, please let us know. Magnolia has processes for handling any problems you may have. Magnolia offers all of our members the following processes to achieve member satisfaction:
Magnolia maintains records of each grievance and appeal filed by our members or by their authorized representatives, and the responses to each grievance and appeal, for a period of seven (7) years.