Benefits Overview

Magnolia Health offers health insurance plans with comprehensive healthcare services that suit the needs of families and individuals throughout Mississippi.

View some of Magnolia Health's benefits below. You can also view more information in our Member Handbook.        

Magnolia will cover your outpatient behavioral health needs. A PCP referral is not needed for outpatient behavioral health care. You may go to any behavioral health provider in Magnolia’s network of providers. You may get five visits in a year without our okay. Be sure to go to a behavioral health provider in our network. Call 866-912-6285 (TDD/TTY: 877-725-7753) to get help with outpatient behavioral health services.

This is how we can help:

  • We will refer you to a PCP or therapist. You can also attend a community support group.
  • We can help you find community resources.
  • There are special groups for pregnant women and parents.
  • You will have a case manager to help with your care. They will help you find the right services for your treatment.
  • After hours, you can also call NurseWise. NurseWise is ready to answer your questions 24 hours a day – every day of the year. It does not cost you anything.

How can you get Help if You or Your Child Has Behavioral Health Problems? Do You Need a Referral for This?

Sometimes talking to friends or family members can help you work out a problem. When that is not enough, you should call your PCP or Magnolia. You do not need a referral from your PCP for these services. Magnolia will help you find the best provider for you or your child. Call 866-912-6285 (TDD/TTY: 877-725-7753) to get help right away. You can call 24 hours a day, seven days a week.

How do You Know if Your or Your Child Needs Help?

Help might be needed if you or your child:

  • Can’t cope with daily life
  • Feels very sad, stressed or worried
  • Are not sleeping or eating well
  • Wants to hurt themselves or others or have thoughts about hurting yourself
  • Are troubled by strange thoughts (such as hearing voices)
  • Are having problems at work or at home
  • Seem to be having problems at school

When you or your child have a behavioral health problem, it is important for you to work with someone who knows them. We can help you find a provider who will be a good match for you. The most important thing is for you or your child to have someone they can talk to so they can work on solving their problems.

What to do in a Behavioral Health Emergency

You should call 911 if you or your child are having a life‐threatening behavioral health emergency. You can also go to a crisis center or the nearest emergency room. You do not have to wait for an emergency to get help. Call Magnolia at 866-912-6285 (TDD/TTY: 877-725-7753) for someone to help you or your child with depression, behavioral illness, or emotional questions.

What to Do if You or Your Child are Already in Treatment

If you or your child are already getting care, ask your provider if they are in the Magnolia network. If the answer is yes, you do not need to do anything. If the answer is no, call Magnolia at 866-912-6285 (TDD/TTY: 877-725-7753). We will ask your/your child’s provider to join our network. We want you or your child to keep getting the care they need. If the provider does not want to join the Magnolia network, we will work with the provider to keep caring for you or your child until medical records can be transferred to a new Magnolia healthcare provider.

Care coordination and disease coaching are part of your health benefits and are provided to you at no cost. Magnolia Health pays for these services. We provide services for many conditions, such as asthma, diabetes, COPD, high-risk pregnancy and many more. Call Member Services at 866-912-6285 (TDD/TTY: 877-725-7753).

Magnolia Health is proud to be working with SafeLink Wireless to offer you this special, federal program. As a Member of our plan, you get all the same benefits of a SafeLink phone, plus unlimited inbound text messages and calls to Magnolia Health member services. There is no added cost for these extras.

How to Enroll:

As a Magnolia Health Member, you can choose who you see for your healthcare needs from our network of Providers. We have many for you to choose from. If you need help choosing a doctor, call Member Services at 866-912-6285 (TDD/TTY: 877-725-7753).

Preventative care visits are covered by Magnolia Health. This means visiting the doctor for a regular check-up, rather than waiting until you are sick.

Magnolia Health covers an annual physical for adults.

Regular child check-ups are also covered for those under the age of 21. These doctor visits should occur at the below ages. Children also need a blood lead test at 12 and 24 months of age. We cover this. After that, if they are high risk, they need the blood lead test each year age 3 to 6.

  • Birth or neonatal exam
  • 2 to 4 days for newborns discharged less than 48 hours after delivery
  • By 1 month
  • 2 months
  • 4 months
  • 6 months
  • 9 months
  • 12 months
  • 15 months
  • 18 months
  • Once per year from 2 years old through 20 years old

Search for a provider in our network.

Our Nurse Advice Line is ready to answer your health questions 24 hours a day – every day of the year. It is staffed with Registered Nurses. These nurses have spent lots of time caring for people. Now they are ready and eager to help you. Call 866-912-6285 and say "Nurse."

Through our MemberConnections program, we can help you get the support you need. A MemberConnections team member can talk to you over the phone. They can also visit your home. They can talk to you about things like how to choose a doctor, plan benefits and living healthy. They can also connect you to community social service programs. These programs will help you with food, housing and clothing.

Start Smart for Your Baby (Start Smart) is our special program for women who are pregnant. We want to help you take care of yourself and your child throughout your pregnancy. Information will be given by mail and telephone. Our Start Smart staff can answer questions and give you support if you are having a problem. We can even arrange for a home visit, if needed.

Are You Pregnant? Tell Us Right Away!

Call us at 866-912-6285 (TDD/TTY: 877-725-7753). Or, you can login to your Magnolia Health account and fill out the Notification of Pregnancy form. 

Interpreter services are provided free of charge to you during any service or grievance process. This includes American Sign Language and real-time oral interpretation.

If you need something translated into a language other than English, please call Magnolia Health. We can also provide things in other formats such as Braille, CD or large print.

If you need an interpreter for your medical appointment, contact Magnolia Health before your appointment. We will arrange for one to be at your appointment.

If you don’t have transportation, Magnolia can help you get a ride. MississippiCAN pays for rides to doctor appointments. We can help you set up an appointment and a ride to your doctor’s office. Call (866) 331-6004. 

CentAccount® Program

The CentAccount® rewards program lets you earn rewards simply by doing things that help you stay healthy!  These healthy behaviors begin with completing the health risk screening form included in your welcome packet. New rewards are added to your CentAccount® card once you   complete each healthy behavior. Your card is accepted at participating retailers.

Healthy Behaviors and Rewards

Earning rewards is easy! All you have to do is complete easy healthy behaviors. Magnolia puts rewards into your account for completing these behaviors.

Your CentAccount® card can be used at participating retailers. For the full listing of participating retailer, see the link below.

You can use the rewards on your CentAccount® card toward many purchases.  These purchases include:

  • Baby care
  • Diabetes care
  • Eye care
  • Groceries
  • Over the counter medicine
  • Personal care items
  • Wellness items

To activate your card, go to myotccard.com or call 1-888-682-2400
To check your balance, log into your member account.

The card cannot be used to buy alcohol, cigarettes, tobacco, firearms or ammunition.  All rewards expire one year (365 days) from the date the reward is added to your card.  If you do not use or earn more rewards for 12 months, your card will close.  When your card closes, you will lose any remaining balance.  Your card expires 60 days after your coverage terminates.

CentAccount Information

Urgent Care: More than You Realize

Your Primary Care Provider (PCP) is always your best resource for ongoing care and advice. But if you’re sick or need care and can’t wait for an appointment, urgent care is a great option. Urgent care centers can do a lot more than you may realize:

  • diagnose illnesses
  • prescribe medicine and give shots
  • treat wounds, sprains and simple broken bones

Urgent care is a covered benefit at no cost to you. And the wait time at urgent care centers is often much shorter than going to the emergency room.

To learn more about urgent care and to view the urgent care centers in your area, please click on the links below:

Urgent Care Brochure – Central (PDF)

Urgent Care Brochure – North (PDF)

Urgent Care Brochure – South (PDF)

Remember: When you go to an urgent care center, be sure to bring your Magnolia Health member ID card with you!

Transportation to Urgent Care and Medical Appointments

For a ride to an urgent care clinic, call a Magnolia Case Manager at 866-912-6285 (TDD/TTY: 877-725-7753) as soon as you can, so they can help coordinate transportation.

Note: Magnolia cannot coordinate a ride to an emergency room. If you have a life-threatening medical emergency, call 911. For a regular medical appointment, please call at least two days ahead of your scheduled appointment time.

Your 24/7 Nurse Advice Hotline

Don’t forget that you can always call our 24/7 nurse advice hotline at 866-912-6285 (TDD/TTY: 877-725-7753). We can answer many medical questions and help you decide where to go for care.

Accessing Emergency Care

Emergency care is medical services for an accident, injury or sudden medical condition. An emergency applies when lack of medical attention could risk your health or the health of your unborn child. Emergency care is always covered by Magnolia Health.

It is okay if the hospital does not belong to the Magnolia Health network. You can use any hospital emergency room. You should call your Primary Care Provider (PCP) and Magnolia Health at 866-912-6285 (TDD/TTY: 877-725-7753) within 24 hours of admission. This helps your PCP give any follow-up care you may need.