Complaints and Appeals

We hope you will always be happy with us and our network providers. If you are not happy, please let us know. Magnolia has steps for handling any problems you may have. Magnolia offers all of our members the following processes to achieve member satisfaction:

  • Grievance and complaint process
  • Internal appeal process
  • Access to Medicaid State Fair Hearing

Magnolia maintains records of each grievance, complaint and appeal filed by our members or by their authorized representatives, and the responses to each grievance, complaint and appeal, for a period of ten (10) years.

Internal Appeal Process

Medicaid State Fair Hearing for Appeals

What if I am still not pleased?

If you are still dissatisfied with the outcome of your appeal with Magnolia, you or your provider may request a State Fair Hearing conducted by the Division of Medicaid (DOM) only after you have received your final appeal resolution from Magnolia. This request must be submitted in writing within 120 calendar days from the date on the final Notice of Appeal Resolution from Magnolia.

If you request a State Fair Hearing and want your benefits to continue, you must file your request within ten (10) calendar days from the date you receive our final decision. If the State Fair Hearing finds that Magnolia’s decision was right, you may be responsible for the cost of the continued benefits.

To request a State Fair Hearing, please write to:

Mississippi Division of Medicaid
Attn: Office of Appeals
550 High Street, Suite 1000
Jackson, Mississippi 39201

Phone: 601-359-6050 or 1-800-884-3222

Fax: 601-359-9153